1. Introduction
Red Steel Fixing (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit or interact with our website at redsteelfixing.com.au (the “Site”) or engage our services.
By using our Site or providing us your personal information, you agree to the practices described in this policy.
2. What Personal Information We Collect
We may collect personal information in various ways, including when you:
Contact us (e.g. via email, contact form, phone)
Request a quote or send inquiries
Sign up for newsletters or updates (if applicable)
Use or visit our Site, including via analytics or logs
Types of personal information we may collect include:
Name
Email address
Phone number
Postal address or business address
Company name and role (if you’re contacting us in a business capacity)
Information relating to your inquiry or project
Technical information (IP address, browser type, device, pages visited, time stamps)
Any other information you choose to provide
3. How We Use Personal Information
We use personal information for the following purposes:
To respond to your inquiries, quotes or requests
To provide, deliver, and improve our services
To send you updates, marketing, or promotional communications (if you consent)
To manage our relationship with you
To monitor, analyse, and improve our website and business operations
To comply with legal obligations
4. Legal Basis for Processing (if applicable under applicable laws)
Where applicable (for example under the Australian Privacy Act or international jurisdictions), we rely on one or more of these bases:
Your consent
Performance of a contract or pre-contractual steps
Legitimate interests (for operations, fraud prevention, improving our services)
Compliance with a legal obligation
5. Disclosure of Personal Information
We may share your information with third parties in the following contexts:
Service providers and contractors (e.g. web hosts, analytics providers, email services)
Where required by law, regulation, or legal process
In connection with a sale, merger, reorganisation, or acquisition of our business
With your consent or direction
We will only provide the minimum personal information necessary in such cases.
6. Cookies & Tracking Technologies
We use “cookies” and similar technologies (e.g. web beacons, analytics scripts) to:
Recognise you when you return to our Site
Understand site usage (which pages, how long, etc.)
Improve and personalise your experience
You may disable or block cookies via your browser settings, but some parts of our Site may not work properly if cookies are disabled.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only as long as necessary for the purposes for which it was collected (e.g., responding to your inquiry, fulfilling requests, legal or business needs). Once no longer required, we securely delete or anonymise the information.
9. International Transfers
If we transfer your personal information outside Australia (for instance, to service providers or servers overseas), we will take appropriate measures to ensure that the transferred information receives an adequate level of protection, consistent with this Privacy Policy.
10. Your Rights & Choices
Depending on your jurisdiction, you may have rights to:
Access, correct, update or delete your personal information
Withdraw consent for certain processing
Object to or restrict certain processing
Receive a copy of your information in a portable format
Lodge a complaint with a data protection or privacy authority
If you wish to exercise any of these rights, contact us (see “Contact Us” below). We will respond in accordance with applicable laws.
11. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site, which has its own privacy practices. We strongly advise you to review their privacy policies. We do not have control over, nor assume responsibility for, third-party sites.
12. Children
Our Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you are under 16, please do not provide personal information to us.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. Your continued use of the Site after changes indicates your acceptance of those changes.
14. Contact Us
If you have any questions, complaints, or requests concerning this Privacy Policy or your personal information, please contact us:
Red Steel Fixing
Address: Arundel, QLD, Australia
Email: info@redsteelfixing.com.au
Phone: 0405 440 035
